James Pauly - GEM Energy

1300 969 471 info@gemenergy.com.au

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James Pauly

James Pauly

James Pauly Information

Email Address:
j.pauly@gemenergy.com.au

Position:
Solar Energy Consultant

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Products

Solar Panels
Solar Inverters
Batteries
Solar Irrigation
LED Lighting
Monitoring Platforms
Mounting Equipment
Tesla Powerwall 2

Google Rating

4.8

GEM Energy Australia

GEM Energy Australia

4.8

Kurt Doherty

Kurt Doherty

12:31 10 Nov 19

Would easily recommend GEM Energy to others and will use them again ourselves if we ever need to install a new solar system in the future. Fantastic service throughout the whole process; from sales to installation, the team was excellent to deal with at every step and made us feel very valued. Couldn't be happier with the system we have and how well it's performing.

Kelly Heather

Kelly Heather

03:27 19 Sep 19

Had a wonderful experience with GEM Energy from the outset. Our sales consultant was helpful with the quote and all our questions. Sophie our Installation Manager was able to help with any installation requests and was even able to bring forward our installation date without any troubles. All dealings with Sophie have been pleasant and helpful. Jayden & his install team were friendly, helpful and very professional. A very good job all round with a very happy customer.

Peter Wacker

Peter Wacker

05:59 10 Sep 19

GEM Energy have been extremely helpful from the moment I contacted one of their energy consultants regarding a home soar installation. Their consultants have a very sound technical knowledge and do not try to oversell, they are very honest and try to guide you to the system that best meet your family's needs. I found their installation manager to be very helpful and was always eager to answer any my questions (you will probably have a few if you haven't :"done" solar before!) We also found their installer to be efficient, friendly and full of excellent advice on how to best set up and use the system. I high;y recommend GEM Energy to you if you are thinking of solar power, they also provided great guidance in applying for government assistance

Matthew Gargan

Matthew Gargan

05:49 01 Oct 19

Gem Energy have been absolutely outstanding for our business, from the initial idea’s phase right through to installation. Dealing with multiple owners, questions and many concerns; Gem addressed everything with outstanding professionalism, experience, and knowledge that’s un-matched within the solar industry. David Gilles created a system with ease and the right fit for our situation, whilst offering an exceptional return on investment. After speaking to various companies it was clear David knew what we needed along with the engineering behind it. Quality to assure the longevity of our investment was top of mind along with an honest and reputable company that’s in it for the long term. GEM certainly ticked all the boxes and over delivered on everything. Jodie handled all things with the delivery of our project, she delivered over an above and everything and it all simply happened and worked with no issues. The install was also done by Hamish with exceptional attention to detail, outstanding crew and nothing to hard at any stage of the install. Highly recommend Gem Energy for all things Solar.

Tony OLoughlan

Tony OLoughlan

08:58 11 Sep 19

Absolutely flawless process throughout. We had a very complicated roof design, and the friendly team at GEM have provided such an amazing solution that other retailers said was impossible, so we went too long without - should have done it with GEM ages ago. The team is very accomodating to every aspect, install was seamless for such a large, complicated system, and the result is a very quality product which we're very happy with. We log on every day to the wireless monitor, and it is exceeding our expectations already! Highly recommended.

Steve Aicher

Steve Aicher

00:38 10 Sep 19

Thanks to Sophie and Hamish for the installation of our solar battery system which we won as part of a promotion from DC Power. Hamish was very particular with his installation and did a great job. All seems to be running well. The only negative was the time period it took to install (several weeks from first contact) but I realize there was some demand for installers due to the Queensland Government solar scheme ending.

Luke Carter

Luke Carter

02:32 27 Nov 19

From initial consult through to installation the team at GEM Energy have been fantastic! Hayden and Sofia were very helpful with the sales and service always keeping in contact so were up to speed with everything, whilst our local installer Leigh (Southside Electrical Air and Solar in Cairns) has been awesome and very helpful with the setup and after sales service. I highly recommend any of these people if you're interested in Solar...you won't be disappointed!!

Leen Hofmans

Leen Hofmans

21:22 03 Dec 19

We are over the moon with our solar panels, the best investment we ever did. After being 9 months in production we have already a credit of $380 with the electricity provider. We actually stopped paying for electricity since the installation. So in short since instalment we saved $1,400 (9m). So in 4 years (if electricity rates don’t change, otherwise this period shortens) we’ll have paid off the solar installation. The solar panels and inverter all perform very well so far. Further great service and customer experience. Who ever I spoke to (sales, engineers, administration or installers), they were very responsive to all my questions. I advise anyone who is interested in solar panels to go with GEM Energy. So thank you for everything GEM Energy team! Cheers, Helena

Toni Maas

Toni Maas

21:23 08 Dec 19

Dave and the team were amazing, support team even helped me set up the ap. Amazing communication throughout the whole process. Just got my first bill which was for 121 days supply through winter, so it should've been well over $900. So excited to open my mail only $370 :) Couldn't believe it, we are rural so run a lot of pumps etc Solar all the way!!!

jarryn pearson

jarryn pearson

03:36 15 Jan 20

Good company. Always willing to help. Rob and Jake are exceptionally good at what they do. Would recommend if you are looking at solar. You wont be disappointed. I changed my mind quite a few times and it was never an issue for Jake. He stepped me through each option and I never felt pressured into anything.

Olga Dos Santos

Olga Dos Santos

01:14 03 Feb 20

Very happy with the end product and the efficency of the service. My only concern was for the installers who carried the 20 panels two floors up on a ladder. Perhaps a scissor lift who be safer and quicker ?

Tracy Lomano

Tracy Lomano

01:08 12 Feb 20

Originally pleased with the install until the roof leaks started with the first good downpour and the solar panels kept coming off the brackets. Installed in 2014. Panels still falling off the brackets, x 3 now and just quick fixes to date. Leaking roof, x 3, still there as previous fixes were quick and nasty also. Currently on day 3 of moderate to heavy rain with roof leak onto mattress, ceiling fan no longer working and light pops and sizzles as the rain water leaks through onto the bed. No sign of the repairman as yet. Gem will say what needs to be said to keep the customer in check but no real follow up if it's an urgent matter. No call backs as arranged. Recommendation x 2, from their repairer who had attended twice now to refit the fallen solar panels, but nothing will be done to replace substandard brackets as this is only the opinion of one repairer (even though it's theirs) as per Robert. Would seriously look elsewhere as all happy days until there's a problem. Constant quick fixes, no follow up and no interest in rectifying issues once and for all. No customer service with regard to frustrated customers 6 years down the track with ongoing issues. Good luck to respective customers and hoping your install is done by someone reliable who values their reputation and workmanship.

Rachael Johns

Rachael Johns

01:12 19 Sep 19

Very happy with all aspects of this group. They are all very helpful and happy to answer any questions. We are happy with the look on our house as this was my biggest fear but looks great.

Cameron Bisley

Cameron Bisley

05:14 09 Mar 20

My family recently installed a 6.6Kw solar system through Gem Energy. The whole experience from initial contact to installation was seamless and very professional. We now look forward to significantly reduced energy bills :)

Trent Collins

Trent Collins

02:30 27 Aug 18

Very impressed with service and installation. Went for 8.2kw system as we had lots of room space. LG Neon Panels and Fronius. Installers arrived on time, did a great job and cleaned up all mess when they left. Would highly recommend. Install was in Sunshine Coast

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